Can I exchange a product I've purchased for an alternative?

Can I exchange a product I've purchased for an alternative?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to help@mellow.store.
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    • Do you accept returns?

      Our policy lasts 14 calendar days. If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same condition that you ...
    • How do I return a product?

      To return your product, you should send it to: Mellow.store, 201 Borough High Street, London, SE1 1JA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  To be ...